STATUTORY RIGHT OF WITHDRAWAL for EU customers only
If you are a consumer in the EU (as per § 13 of the German Civil Code), you are entitled to a 14-day statutory right of withdrawal.
INSTRUCTIONS FOR WITHDRAWAL
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day:
a) on which you or a third party named by you who is not the shipping service take/takes the goods into possession, if you ordered one item or multiple items in a single order and the item(s) arrive(s) in a single deliver
b) on which you or a third party named by you who is not the shipping service take(s) the final goods into possession, if you ordered one item or multiple items in a single order and the item(s) are shipped separately.
In the case of contracts for online course or individual mentoring offers, the cancellation period is 14 days from the day the contract is concluded.
Please note: According to § 312d (4) BGB (German Civil Code), unique items or commissioned works are excluded from the right of withdrawal.
To exercise the right of withdrawal, you must inform us (Seona Sommer, Lindlarer Str. 28, 51109 Köln, Deutschland, Tel.: 01736387214, E-Mail: firstname.lastname@example.org) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
The withdrawal deadline shall be deemed to be met if you have sent the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of shipping to you (with the exception of the supplementary costs resulting from your choice of delivery other than the least expensive standard delivery offered by us), without undue delay and not later than fourteen days from the day on which we receive your communication of your decision to withdraw from this contract.
We will use the same payment method you used for the original transaction in order to reimburse you unless otherwise expressly agreed; in any case, you will not be charged a fee for this reimbursement. We may withhold reimbursement until we have received the returned goods, or you have supplied evidence of having sent the goods, whichever is earlier.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than that which is necessary to establish the nature, characteristics and functioning of the goods.
In the case of services (for example, online courses, online one-on-one mentoring), if you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with respect to this contract compared to the total scope of the services provided for in the contract. For exceptions to this rule, see the next section.
EXCLUSIONS FROM WITHDRAWAL
The statutory right of withdrawal shall not apply in the case of delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.
Unless otherwise agreed, a right of revocation shall not apply to contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision. Accordingly, a right of revocation is also excluded in the case of contracts for the sale of tickets for scheduled leisure events.
MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract.)
Lindlarer Str. 28
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate.